Privacy Policy

1. Information We Collect

To provide our WhatsApp AI agent services, we collect only the essential information necessary to operate your account and deliver our services effectively. This includes:

• Account information required for service access and authentication
• Business information needed to configure your AI agent
• Message content processed through our AI agent to provide customer support
• WhatsApp Business API data necessary for message delivery and management

All data is encrypted, stored securely, and used exclusively for service delivery. We maintain strict confidentiality and never share your data with third parties for marketing or advertising purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our WhatsApp AI agent services
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Business Operations: To process payments, manage your account, and send important service updates
• AI Training: To improve our AI models and enhance conversation quality (with appropriate anonymization)
• Analytics: To analyze usage patterns and optimize platform performance
• Security: To detect, prevent, and address security threats and fraudulent activity
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send you promotional communications (with your consent, where required)

3. Data Sharing and Disclosure

We may share your information only in the following limited circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and infrastructure providers (Supabase, AWS)
• Payment processors
• Analytics and monitoring services
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Meta/WhatsApp

As an Official Meta Developer Partner, we integrate with WhatsApp Business API. Your data may be processed by Meta in accordance with their privacy policies. We ensure compliance with Meta's data protection requirements.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for sensitive data
• Secure socket layer (SSL/TLS) encryption for data transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data storage with encrypted databases
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at info@chatzsolutions.com. We will respond to your request within 30 days, subject to applicable law.

7. International Data Transfers

ChatZ serves businesses across the Americas and Europe. Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws, including the GDPR and other regional regulations.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: